\n Nucleul de la care s-a pornit construc\u0163ia acestui material a fost considerarea calit\u0103\u0163ii ca fiind un proces \u00een demersul existen\u0163ial al unei organiza\u0163ii, al\u0103turi de celelalte procese \u201etradi\u0163ionale\u201d. Din acest motiv am considerat util s\u0103 adun\u0103m la un loc elementele care sunt necesare unei astfel de abord\u0103ri procesuale a managementului calit\u0103\u0163ii, r\u0103spunz\u00e2nd la m\u0103car o parte din problemele cu care s-ar putea confrunta specialistul care \u00ee\u015fi dore\u015fte s\u0103 aplice conceptele calit\u0103\u0163ii \u00eentr-un context practic \u015fi s\u0103 r\u0103spund\u0103 la \u00eentreb\u0103ri precum:<\/p>\n
\n \u201eCe \u00eenseamn\u0103 calitatea \u00een domeniul serviciilor?\u201d<\/p>\n
\n \u201eCine determin\u0103 calitatea serviciilor?\u201d<\/p>\n
\n \u201eCum putem proiecta \u015fi apoi m\u0103sura calitatea?\u201d<\/p>\n
\n \u201eAvem management al calit\u0103\u0163ii totale \u00een domeniul serviciilor?\u201d<\/p>\n
\n \u201eCare ar fi cadrul \u015fi apoi instrumentele de lucru \u00een managementul calit\u0103\u0163ii, aplicabile \u015fi \u00een domeniul serviciilor?\u201d<\/p>\n
\n \u201ePutem vorbi de investi\u0163ie \u00een calitate? Dar de m\u0103surarea eficien\u0163ei acesteia?\u201d<\/p>\n
\n F\u0103r\u0103 a avea vanitatea elucid\u0103rii complete a problemelor managementului calit\u0103\u0163ii, putem spune c\u0103 aceast\u0103 lucrare, chiar dac\u0103 nu ofer\u0103 solu\u0163ii definitive la toate problemele managementului calit\u0103\u0163ii \u015fi investi\u0163iei \u00een calitate, m\u0103car deschide c\u0103i pentru a le afla.<\/p>\n","protected":false},"excerpt":{"rendered":"
Nucleul de la care s-a pornit construc\u0163ia acestui material a fost considerarea calit\u0103\u0163ii ca fiind un proces \u00een demersul existen\u0163ial al unei organiza\u0163ii, al\u0103turi de celelalte procese \u201etradi\u0163ionale\u201d. Din acest motiv am considerat util s\u0103 adun\u0103m la un loc elementele care sunt necesare unei astfel de abord\u0103ri procesuale a managementului calit\u0103\u0163ii, r\u0103spunz\u00e2nd la m\u0103car o […]\n","protected":false},"featured_media":2331,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[92],"product_tag":[],"class_list":["post-2276","product","type-product","status-publish","has-post-thumbnail","product_cat-economie","first","outofstock","taxable","shipping-taxable","purchasable","product-type-simple"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/product\/2276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/comments?post=2276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/media\/2331"}],"wp:attachment":[{"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/media?parent=2276"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/product_brand?post=2276"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/product_cat?post=2276"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/casacartii.ro\/editura\/wp-json\/wp\/v2\/product_tag?post=2276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}